Manage Your Birthday Party Online — Deposits & What Happens After You Book (London)

Booking confirmed. Confetti emoji sent to the group chat. Then silence — until someone asks: "Isn't the place supposed to call us?"

Here is what actually happens **after you book** a birthday party at Off The Wall Kids (**539 First St, East London**, Argyle near Fanshawe College) — deposits, our online booking system, food confirmation, guest list, and payment on party day.

Official policies: offthewallkids.ca/manage-your-party

Book or manage on our online booking system: tavarios.ca/customer-portal/cb982fca-cf7a-4f59-b9c7-55ca0364eddc/portal

Customer portal: tavarios.ca/customer-portal/cb982fca-cf7a-4f59-b9c7-55ca0364eddc/portal/manage-booking

"The booking moment"

- **20% deposit** due within **5 days of booking** (cash, debit, or e-transfer) - **Valid card on file** required to finalize online — without it, the **full balance** is due on arrival - Add-ons (balloons, **live party host**, mascots, food) attach to the same booking on our online booking system

Miss the 5-day deposit? There is a **grace period** — staff will **call**. If we cannot reach you, the party may be **cancelled**.

"When we contact you — Monday before the party"

The call we hear most: *"I have not heard anything since my booking was approved."*

We typically email on the **Monday before your party** to confirm **food order** details. If we do not hear back, we **call**.

We are **not** reaching out weeks in advance for routine party prep — the Monday-before touchpoint is the standard food confirmation.

Food deadlines: offthewallkids.ca/kids-activities-blog/party-food-ordering-deadlines-off-the-wall-kids-london

"Your after-booking checklist"

1. Pay **deposit** within 5 days 2. Submit **guest list** online (mandatory before party day): offthewallkids.ca/party-guest-list 3. Guest list how-to: offthewallkids.ca/kids-activities-blog/how-to-submit-party-guest-list-online-off-the-wall-kids-london 4. Plan **party food** through our online booking system (preferred) — meet ordering deadlines 5. Sign **waivers** at home for every guest: offthewallkids.ca/waiver 6. Tell guests: **socks**, no outside food except permitted cake/cupcakes with receipt 7. Respond to our **Monday-before** food email

"our online booking system customer portal — what you can do"

View booking, manage payment options, and handle many changes through the customer portal. Some self-service options **shut off closer to your party date** — call **519-914-0551** or email **info@offthewallkids.com** if something will not let you edit online.

"Card declined before party day"

We **contact you** and collect payment **when you arrive** for the party if the card on file fails.

"Paying the balance"

Remaining balance is normally due **at the end of the party** at the facility. You **can pay the full balance ahead of time** if you request it — we prefer sales to post on party day, but pre-pay is available on request.

**Food credit** works like this: your bill shows what you ordered from our kitchen, **then the package food credit is deducted at the end**. The credit is not pre-applied — adding food increases the total first, then credit comes off. That confuses some hosts the first time.

Party cost breakdown: offthewallkids.ca/kids-activities-blog/what-does-a-kids-birthday-party-cost-in-london-ontario

After-booking rapid-fire

When do you call us? **Monday before party — food confirm.** Deposit late? **Staff calls — may cancel if no response.** Guest list required? **Yes — before party day.** Pay early? **On request through our online booking system.** Food credit? **Applied at end of bill — not upfront.**

Cancellation rules: offthewallkids.ca/kids-activities-blog/birthday-party-cancellation-rescheduling-off-the-wall-kids-london

More **things to do in London**: offthewallkids.ca/things-to-do-with-kids-london-ontario