Manage Your Birthday Party Online — Deposits & What Happens After You Book (London)

Booking confirmed. Confetti emoji sent to the group chat. Then silence — until someone asks: "Isn't the place supposed to call us?"

Here is what actually happens after you book a birthday party at Off The Wall Kids (539 First St, East London, Argyle near Fanshawe College) — deposits, our online booking system, food confirmation, guest list, and payment on party day.

Official policies: Manage Your Party

Book or manage on our online booking system: Off The Wall Kids online booking

Customer portal: Off The Wall Kids online booking

"The booking moment"

- 20% deposit due within 5 days of booking (cash, debit, or e-transfer) - Valid card on file required to finalize online — without it, the full balance is due on arrival - Add-ons (balloons, live party host, mascots, food) attach to the same booking on our online booking system

Miss the 5-day deposit? There is a grace period — staff will call. If we cannot reach you, the party may be cancelled.

"When we contact you — Monday before the party"

The call we hear most: *"I have not heard anything since my booking was approved."*

We typically email on the Monday before your party to confirm food order details. If we do not hear back, we call.

We are not reaching out weeks in advance for routine party prep — the Monday-before touchpoint is the standard food confirmation.

Food deadlines: Party Food Ordering Deadlines at Off The Wall Kids — When to Submit Your Party Food Order (London)

"Your after-booking checklist"

1. Pay deposit within 5 days 2. Submit guest list online (mandatory before party day): Party Guest List 3. Guest list how-to: How to Submit Your Party Guest List Online at Off The Wall Kids (London) 4. Plan party food through our online booking system (preferred) — meet ordering deadlines 5. Sign waivers at home for every guest: Waiver 6. Tell guests: socks, no outside food except permitted cake/cupcakes with receipt 7. Respond to our Monday-before food email

"our online booking system customer portal — what you can do"

View booking, manage payment options, and handle many changes through the customer portal. Some self-service options shut off closer to your party date — call 519-914-0551 or email info@offthewallkids.com if something will not let you edit online.

"Card declined before party day"

We contact you and collect payment when you arrive for the party if the card on file fails.

"Paying the balance"

Remaining balance is normally due at the end of the party at the facility. You can pay the full balance ahead of time if you request it — we prefer sales to post on party day, but pre-pay is available on request.

included party food bundles works like this: your bill shows what you ordered from our kitchen, then the included party food bundles is deducted at the end. The credit is not pre-applied — adding food increases the total first, then credit comes off. That confuses some hosts the first time.

Party cost breakdown: What Does a Kids Birthday Party Cost in London, Ontario? (What's Actually Included)

After-booking rapid-fire

When do you call us? Monday before party — food confirm. Deposit late? Staff calls — may cancel if no response. Guest list required? Yes — before party day. Pay early? On request through our online booking system. included party food bundles? Applied at end of bill — not upfront.

Cancellation rules: Birthday Party Cancellation & Rescheduling at Off The Wall Kids — Deposits, the 14-Day Rule & How to Change Your Date (London)

More things to do in London: Things to Do with Kids in London Ontario