Birthday Party Cancellation & Rescheduling at Off The Wall Kids — Deposits, the 14-Day Rule & How to Change Your Date (London)
The party is booked. Then the guest of honour gets sick — or half the class cancels — or the date needs to move.
Here is how cancellation, rescheduling, and deposits work for birthday parties at Off The Wall Kids (539 First St, East London, Argyle near Fanshawe College). This is the plain-language version of what is in our official policy — with links so you see the full terms before you book.
Official policy: Manage Your Party
Book a party: Birthday Parties London Ontario
Party cost breakdown: What Does a Kids Birthday Party Cost in London, Ontario? (What's Actually Included)
"The deposit — what it is"
A 20% deposit is due within 5 days of booking. The deposit is calculated on your full booking value — package, food, balloons, party host, mascots, and other add-ons you attach to the reservation.
Deposits may be paid by cash, debit, or e-transfer. A valid card on file is required to finalize booking through our online booking system, or the remaining balance must be paid in full on arrival.
Deposits are non-refundable. When a cancellation qualifies under our policy, we may issue a birthday party product deposit voucher (not cash) toward rebooking the same party type. Vouchers are valid 90 days from issue, redeemable only toward a new party booking of that product through our online booking system, and are not transferable or redeemable for open store credit unless we state otherwise in writing.
"The 14-day rule — read this before you change anything"
Cancellation or rescheduling with less than 14 days' notice means the deposit is forfeited with no voucher. This includes changes to:
- Date - Time - Package size (for example Ultimate (30 & 30) down to Super (20 & 20) or Classic (10 & 10))
More than 14 days before the party: the deposit may be issued as a party product deposit voucher when the cancellation qualifies.
Written requests matter. Use Manage Booking on our website when available, and email info@offthewallkids.ca to cancel or request changes. Written email creates a dated record — that is what preserves your eligibility for a voucher when you are still outside the 14-day window.
"Illness on party day"
Illness is handled case by case, but we mainly follow the same policy framework. Deposits remain non-refundable; a party product deposit voucher toward rebooking the same party type is the typical outcome when we approve — not a cash refund.
If we need to reach you on party day, staff go to the party parents directly at the facility or call if you have already left.
"Actual facility closure"
If we are fully closed due to government-mandated public health restrictions, deposits may become refundable. Real-world closures are evaluated case by case — during COVID we refunded or credited families. For weather: we are generally open on snow days when schools cancel; that is not the same as a public health closure.
"Product deposit vouchers — how they work"
A qualifying cancellation may result in a birthday party product deposit voucher — not cash and not open dollar credit. The voucher is tied to the same party type you booked (for example Classic, Super, or Ultimate), valid for 90 days from issue, and redeemable only toward a new party booking of that product through our online booking system.
"Package size changes"
Upgrades (Classic (10 & 10) → Super (20 & 20) or Ultimate (30 & 30)) may be possible if space is available.
Downgrades from Super & Ultimate packages down to Classic (10 & 10) are restricted because additional rooms may already be reserved. Downgrading with less than 14 days' notice forfeits the existing deposit and requires a new deposit for the smaller package.
We will explain when we cannot release a room you had blocked — another family may already be scheduled around that space.
"Add-ons with their own deadline"
Fresh fruit platters, vegetable platters, breakfast platters, party hosts, and mascots must be cancelled at least 7 days before the party or they remain billable in full — those items are ordered or scheduled specifically for your event.
"Before you cancel — is rescheduling enough?"
Many families only need a new date, not a full cancel. If you are outside the 14-day window and put the request in writing, a party product deposit voucher toward rebooking the same party type is the normal path.
Running late on party day is different from cancelling — see: Running Late to Your Booking? Drop-In, Parties & Private Events at Off The Wall Kids
When you are ready to rebook, the same indoor playground your guests love — donut slide, ballistics arena, unlimited play until close — is still here for things to do in London on the new date.
Cancellation rapid-fire
Deposit amount? 20% of full booking. Less than 14 days' notice? Deposit forfeited — no voucher. How to request changes? Manage Booking on our website + email info@offthewallkids.ca in writing. Illness? Case by case — usually a voucher, not cash refund. Voucher valid? 90 days — same party type only, through our online booking system. Phone cancel? Not accepted for party bookings.
Manage your booking: Manage Your Party
Book a new date: Birthday Parties London Ontario