Off The Wall Kids App — Privacy Policy

1. Who the app is for

The app is for parents, guardians, and caregivers who are 18 or older. Children do not use the app or create accounts. You may add information about your children (for example, names and dates of birth) so you can book visits, parties, and camps and sign waivers for them.

2. Information we collect

Information you give us:

• Account details: your name, phone number, and email address. We send a one-time sign-in code to your email.
• Family members: names, dates of birth, and whether each person is a child or an additional adult.
• Waivers: the waiver details you enter and your digital signature.
• Bookings: activities, dates, times, party guests, add-ons, food selections, notes, and booking history.
• Payments: card details are entered directly into our payment processor, Helcim. The app and OTWK never see or store your full card number. We keep transaction details such as the amount, status, date, purchased item or credit pack, invoice number, and payment transaction identifier.
• Community content: your display name, posts, replies, groups you create or join, private QR chats, reports you submit, people you block, and your acceptance of the community guidelines.
• Rewards and activities: loyalty and rewards activity, trivia answers, and play streaks.
• Arcade activity: your arcade credit and e-ticket balances, credit purchases, machine QR scans, games started, credit and e-ticket adjustments, activity history, and physical prize redemptions where recorded.
• Messages you send us by email or phone.

Information collected automatically:

• Push notification token and device platform (iOS or Android), if you turn on notifications, plus your notification preferences.
• The days you open the app (used for streaks and daily challenges).
• Camera: only while you are scanning an arcade machine code or a parent QR code. Images are processed on your device and are not uploaded or stored.

The app does not use advertising, third-party analytics, or tracking SDKs, does not collect your precise location, and does not track you across other apps or websites.

3. How we use your information

• To create and secure your account and sign you in.
• To take and manage bookings, payments, deposits, waivers, rewards, arcade credits, e-tickets, game starts, and physical prize redemptions.
• To run the community: showing your posts to other members of the groups you join, connecting you with parents by QR code, and enforcing the community guidelines.
• To keep the community safe: filtering objectionable language, reviewing reports, removing content, and suspending accounts that break the rules.
• To send notifications you have turned on (for example booking reminders, community replies, promotions, and daily trivia). You can change these any time in the Account tab or your device settings.
• To answer your questions and provide support.
• To meet legal, accounting, insurance, and safety obligations.

4. What other people can see

Posts and replies you share in a community group are visible to other parents in that group, along with your display name. Private QR chats are visible to the people in that chat. Community content is never shown publicly outside the app. Please do not share personal details about yourself or your children in posts.

5. Who we share information with

We do not sell or rent your personal information. We share it only with service providers that help us run the app, and only for that purpose:

• Tavari — our booking, customer account, waiver, rewards, and arcade platform. Your account, family, booking, waiver, payment, arcade wallet, game activity, e-ticket, and prize-redemption records are stored in Tavari.
• Helcim — processes card payments.
• Supabase — hosts the databases used by Tavari and the app.
• Vercel — hosts the offthewallkids.ca website and app services.
• Expo, Apple, and Google — deliver push notifications to your device.
• QuickChart (quickchart.io) — generates the image of your parent QR code from your personal connect link.

We may also disclose information if required by law, to respond to a valid legal request, or to protect the safety of children, our guests, staff, or the public. Some of these providers store data outside Canada, including in the United States, where it may be accessible to authorities under local law.

6. How long we keep information

• Account, family, and community information: while your account is active. When you delete your account, app data (community posts, groups, chats, blocks, notification settings, trivia history) is erased immediately, and your customer account is closed within 30 days.
• Arcade wallet and activity records: while your account is active and afterward only as needed to reconcile purchases, investigate errors or fraud, and meet legal and accounting obligations.
• Content removed by staff and reports: kept as long as needed to investigate reports and enforce the community guidelines.
• Signed waivers, payment, and booking records: kept for as long as required for legal, insurance, and accounting purposes (for example, financial records for up to seven years), then deleted.

7. Your choices and rights

• View and update your account and family details in the app.
• Turn notifications on or off in the Account tab or your device settings.
• Block other parents and report content or users in the Community tab.
• Delete your account in the app (Account tab → Delete my account) or at offthewallkids.ca/app/delete-account.
• Ask us for a copy of your personal information, to correct it, or to withdraw consent, by contacting us below. You may also contact the Office of the Privacy Commissioner of Canada.

8. Security

Your sign-in session is stored in your device’s secure storage, information is sent over encrypted connections, and access to customer data is limited to staff who need it. No system is perfectly secure, so please keep your phone and email account secure and tell us right away if you suspect unauthorized access.

9. Children’s privacy

The app is not directed to children and we do not knowingly collect information directly from anyone under 18. Information about children is provided by their parent or guardian for bookings and waivers. If you believe a child has used the app, contact us and we will delete the information.

10. Changes to this policy

We may update this policy. We will change the effective date above and, for significant changes, let you know in the app.

11. Contact us

Questions or requests about your privacy: Off The Wall Kids, 539 First St, London, ON N5V 1Z5 · Contact Us form at https://www.offthewallkids.ca/contact#contact-form · 519-914-0551